TERMS & CONDITIONS
Last updated: 9 August 2026
These Terms & Conditions (“Terms”) govern your use of auverialabs.co.uk and purchases made from Auveria Labs LTD.
Please read these Terms carefully before using our website or placing an order.
By using our website or placing an order with us, you agree to these Terms.
Nothing in these Terms affects your statutory rights as a consumer.
1. ABOUT US
This website is operated by:
Auveria Labs LTD
66 Paul Street
London
Greater London
England
EC2A 4NA
United Kingdom
Company number: 17188261
ICO registration reference: ZC214933
Website:
auverialabs.co.uk
Customer support:
[email protected]
Privacy and data protection enquiries:
[email protected]
2. THESE TERMS
These Terms apply to:
– Your use of auverialabs.co.uk
– Orders placed directly through our website
– Products purchased directly from Auveria Labs LTD through our website
Separate policies also apply to certain aspects of your use of our website and purchases.
These include our:
– Privacy Policy
– Cookie Policy
– Shipping & Delivery Policy
– Refund & Returns Policy
These policies should be read together with these Terms.
3. ELIGIBILITY TO PURCHASE
Our products are intended for adult consumers.
You must be at least 18 years old to purchase products from Auveria unless the purchase is being made by a parent or legal guardian in accordance with applicable law.
By placing an order, you confirm that the information you provide during checkout is accurate and complete.
4. OUR PRODUCTS
Auveria sells food supplements and related products.
Product information displayed on our website may include:
– Product name
– Product description
– Ingredients
– Ingredient quantities
– Suggested use
– Serving information
– Allergen or dietary information where applicable
– Safety information
– Packaging information
– Price
– Availability
We take reasonable care to ensure that product information is accurate and up to date.
However, packaging, labels, product appearance or other minor details may occasionally change.
Where there is a material difference affecting the nature of the product, we will take reasonable steps to ensure that the relevant website information is updated.
5. FOOD SUPPLEMENT INFORMATION
Auveria products are food supplements and are not medicines.
Food supplements should not be used as a substitute for a varied and balanced diet and healthy lifestyle.
Please follow the suggested use and safety information provided on the product packaging and website.
Do not exceed the recommended daily amount unless advised otherwise by an appropriately qualified healthcare professional.
You should carefully review the product ingredients before use, particularly if you have allergies or sensitivities.
If you are pregnant, breastfeeding, taking medication, have an existing medical condition or have concerns about whether a supplement is suitable for you, you should seek advice from an appropriately qualified healthcare professional before use.
Product information provided on our website is intended for general informational purposes and is not intended to replace individual medical advice.
6. SUN EXPOSURE AND SPF
Golden Radiance Complex does not provide sun protection.
Our products do not replace sunscreen or other appropriate sun-protection measures.
You should continue to use appropriate sun protection when exposed to sunlight.
We do not recommend excessive sun exposure or the use of sunbeds.
Nothing on our website should be interpreted as encouraging unsafe exposure to ultraviolet radiation.
7. INDIVIDUAL EXPERIENCES
Individual experiences with food supplements may vary.
Factors such as diet, lifestyle, individual biology and consistency of use may affect a person’s experience.
Unless expressly required by law, we do not guarantee that every customer will experience a particular cosmetic or appearance-related outcome from using our products.
Any customer reviews or testimonials represent the experience of the individual customer concerned and should not be interpreted as a guarantee that another customer will experience the same outcome.
8. PRODUCT IMAGES
We make reasonable efforts to display our products accurately.
However, colours and product appearance may vary slightly depending on:
– Your screen
– Device settings
– Photography
– Lighting
– Packaging updates
– Manufacturing variations that do not materially affect the product
Images are provided for illustration and product-identification purposes.
9. PRICES
Product prices are displayed on our website.
Prices will be shown in pounds sterling (£) unless otherwise stated.
The price payable is the price displayed and confirmed at checkout when you place your order, subject to correction of obvious errors.
Where VAT is applicable, prices will be displayed or charged in accordance with applicable law.
Delivery charges, where applicable, will be shown before you complete your purchase.
10. PROMOTIONS AND DISCOUNTS
From time to time we may offer:
– Promotional prices
– Discount codes
– Multi-buy offers
– Bundle discounts
– Free delivery
– Limited-time promotions
Promotions may be subject to additional conditions displayed with the relevant offer.
Unless otherwise stated:
– Promotional codes cannot be exchanged for cash
– Promotions may not be combined with other offers
– A promotion may be limited to one use per customer or household
– Promotions may apply only to selected products
– Promotions may be withdrawn or changed before an order is placed
Changing or ending a promotion does not affect an order that has already been accepted at the valid promotional price.
11. PLACING AN ORDER
To place an order, follow the checkout process on our website.
Before submitting your order, you will have an opportunity to review information including:
– Products selected
– Quantities
– Price
– Delivery address
– Delivery charges where applicable
– Total amount payable
You are responsible for checking this information before placing the order.
After you submit your order, we will normally send an order acknowledgement or confirmation to the email address provided.
12. WHEN A CONTRACT IS FORMED
Submitting an order does not necessarily mean that we have accepted it.
A contract between you and Auveria Labs LTD is formed when we accept your order, normally by sending an order confirmation or otherwise confirming that the order has entered fulfilment.
If we are unable to accept your order, we will inform you and will not charge you, or we will arrange a refund where payment has already been collected.
13. WE MAY REFUSE OR CANCEL AN ORDER
We may decline or cancel an order where reasonably necessary, including where:
– A product is unavailable
– Payment cannot be authorised
– We identify a pricing or product-description error
– We reasonably suspect fraud
– We reasonably suspect misuse of a promotion
– Delivery is unavailable to the address supplied
– The order breaches these Terms
– We are prevented from fulfilling the order by law or regulation
If we cancel an order after payment has been taken, we will refund the relevant amount to the original payment method.
14. PAYMENT
Payments made through auverialabs.co.uk are processed using Stripe.
Depending on the payment options available at checkout, you may be able to pay using eligible debit cards, credit cards or other payment methods supported by Stripe.
Payment must be successfully authorised before an order can normally proceed to fulfilment.
Stripe may carry out security, authentication and fraud-prevention checks.
We do not normally receive or store your complete debit or credit card number.
More information about payment-related personal data is available in our Privacy Policy.
15. PAYMENT SECURITY
We use third-party payment and website technologies designed to support secure transactions.
You must not:
– Use a payment method without authorisation
– Provide false payment information
– Attempt fraudulent transactions
– Attempt to interfere with payment-processing systems
We reserve the right to cancel or suspend an order where we reasonably suspect fraud or unauthorised activity.
16. ORDER FULFILMENT
Orders placed through our website are fulfilled using Amazon Multi-Channel Fulfilment (MCF).
This means Amazon’s fulfilment network may:
– Store our inventory
– Pick your order
– Pack your order
– Dispatch your order
– Provide delivery tracking
– Facilitate authorised returns
Your purchase remains a transaction between you and Auveria Labs LTD.
For customer service regarding orders placed through auverialabs.co.uk, please contact Auveria rather than Amazon:
17. DELIVERY
We currently deliver to eligible UK addresses unless otherwise stated at checkout.
Delivery options, charges and estimated delivery times will be displayed on our website or during checkout where applicable.
Delivery estimates are estimates unless expressly stated to be guaranteed.
Delivery may occasionally be affected by circumstances outside our reasonable control.
Further details are provided in our Shipping & Delivery Policy.
18. NEXT DAY DELIVERY
Where Next Day Delivery is advertised, availability may depend on:
– Order time
– Order cut-off times
– Product availability
– Delivery postcode
– Fulfilment centre availability
– Carrier availability
– Weekends
– Public holidays
– Events outside our reasonable control
Next Day Delivery should not be considered guaranteed for every address unless specifically confirmed as guaranteed for your order.
19. DELIVERY INFORMATION
You are responsible for providing accurate delivery information.
Please ensure that your:
– Name
– Address
– Postcode
– Contact details
are accurate before placing your order.
If you realise that you have provided incorrect information, contact us immediately at:
Once fulfilment has started, we may not be able to change the delivery address.
20. RISK AND OWNERSHIP
Risk in the products passes to you when the goods are delivered to you or to a person identified by you to receive them, subject to applicable consumer law.
Ownership of the goods passes to you once we have received payment in full and the goods have been delivered, unless applicable law provides otherwise.
21. YOUR RIGHT TO CANCEL
If you are a UK consumer purchasing online, you generally have a statutory right to cancel eligible distance contracts.
For most eligible goods, the cancellation period ends 14 days after the day on which you, or a person nominated by you, receives the goods.
You do not need to provide a reason for exercising a statutory cancellation right.
Auveria also offers the additional returns arrangements described in our Refund & Returns Policy.
Nothing in our voluntary returns policy reduces your statutory rights.
22. SEALED PRODUCTS AND OPENED SUPPLEMENTS
Our products include sealed ingestible food supplements.
For health, hygiene and product-safety reasons, we may be unable to accept a change-of-mind return where a product supplied with a safety or tamper seal has been unsealed after delivery and falls within an applicable legal exception to cancellation rights.
This restriction does not remove any rights you may have where goods are:
– Faulty
– Damaged
– Incorrect
– Unsafe
– Not as described
– Otherwise not in conformity with your statutory rights
For complete information, please see our Refund & Returns Policy.
23. RETURNS
If you wish to return an eligible product, contact us before sending anything back:
Please do not send goods directly to an Amazon fulfilment centre or another warehouse without receiving return instructions from us.
Our fulfilment arrangements require returns to be correctly authorised and routed.
Further information is available in our Refund & Returns Policy.
24. REFUNDS
Where a refund is due, it will normally be issued to the original payment method.
Refund processing times may vary depending on:
– Stripe
– Your bank
– Your card issuer
– Your payment method
Once we have issued a refund, your financial institution may require additional time before the funds appear in your account.
Any statutory refund will be made within the period required by applicable law.
25. FAULTY, DAMAGED OR INCORRECT GOODS
Your products must meet the standards required by UK consumer law.
This includes applicable requirements that goods be:
– Of satisfactory quality
– Fit for purpose
– As described
If you believe that a product is faulty, damaged, incorrect or not as described, contact:
Please include:
– Your order number
– A description of the issue
– Photographs where reasonably appropriate
We will investigate and provide an appropriate remedy in accordance with your statutory rights.
Nothing in these Terms limits your rights under the Consumer Rights Act 2015 or other applicable consumer legislation.
26. PRODUCT AVAILABILITY
Products are subject to availability.
Displaying a product on our website does not guarantee that it will remain available.
We may:
– Temporarily stop selling a product
– Limit quantities
– Change packaging
– Update formulas where legally permitted
– Discontinue products
Where an order cannot be fulfilled because a product is unavailable, we will notify you and arrange an appropriate refund.
27. WEBSITE AVAILABILITY
We aim to keep our website available and functioning correctly.
However, we do not guarantee that the website will always be:
– Available
– Uninterrupted
– Error-free
– Free from technical problems
We may temporarily suspend or restrict access for:
– Maintenance
– Security
– Updates
– Technical problems
– Circumstances outside our reasonable control
28. WEBSITE ACCOUNTS
Where customer accounts are available, you are responsible for:
– Providing accurate information
– Keeping your login details secure
– Not allowing unauthorised access to your account
Please notify us if you believe your account has been accessed without permission.
We may suspend or close an account where we reasonably believe it is being used fraudulently or in breach of these Terms.
29. ACCEPTABLE USE OF OUR WEBSITE
You must not use our website:
– For unlawful purposes
– To commit or facilitate fraud
– To attempt unauthorised access to our systems
– To distribute malicious software
– To interfere with website operation
– To scrape or extract website content in a manner that breaches applicable law or our rights
– To impersonate another person
– To provide intentionally false information
– To abuse promotional offers
30. INTELLECTUAL PROPERTY
Unless otherwise stated, the content of auverialabs.co.uk is owned by or licensed to Auveria Labs LTD.
This may include:
– Auveria branding
– Logos
– Product names
– Product photographs
– Graphics
– Website designs
– Written content
– Product descriptions
– Videos
– Packaging designs
– Marketing materials
Applicable copyright, trade mark and other intellectual-property laws protect this content.
You may view and use our website for your personal, non-commercial use.
You may not reproduce, distribute, commercially exploit, modify or republish our content without our permission unless permitted by law.
31. AUVERIA BRAND
“Auveria”, “Golden Radiance Complex” and associated branding, logos and product presentation may be protected by trade mark, copyright or other intellectual-property rights.
Nothing in these Terms grants you ownership of or a licence to commercially use our intellectual property except where we expressly agree otherwise.
32. USER CONTENT AND REVIEWS
Where our website allows customers to submit reviews, photographs, comments or other content, you must ensure that the content:
– Reflects your genuine experience where presented as a review
– Is not deliberately false or misleading
– Does not infringe another person’s rights
– Does not contain unlawful material
– Does not contain malicious code
– Does not contain abusive or threatening material
We may moderate or remove content where we reasonably believe that doing so is necessary to comply with law, protect users or maintain the integrity of our website.
We will not knowingly present fabricated reviews as genuine customer reviews.
33. THIRD-PARTY LINKS
Our website may contain links to third-party websites.
These links may be provided for convenience or additional information.
We do not control third-party websites and are not responsible for their:
– Content
– Availability
– Security
– Products
– Services
– Privacy practices
Accessing third-party websites is subject to their own terms and policies.
34. PURCHASES THROUGH AMAZON OR OTHER RETAILERS
These Terms primarily govern purchases made directly through auverialabs.co.uk.
If you purchase an Auveria product through:
– Amazon
– Another marketplace
– Another authorised retailer
your purchase may also be subject to that retailer’s terms, payment arrangements, delivery policies and returns procedures.
Please contact the retailer through which you placed the order where appropriate.
35. OUR RESPONSIBILITY TO YOU
We are responsible for losses that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill where applicable.
We do not seek to exclude or limit liability where doing so would be unlawful.
Nothing in these Terms excludes or limits liability for:
– Death or personal injury caused by negligence where liability cannot legally be excluded
– Fraud or fraudulent misrepresentation
– Your statutory consumer rights
– Any other liability that cannot legally be excluded or limited
36. BUSINESS LOSSES
Our products and website are supplied primarily for personal consumer use.
If you use our products or website for business or commercial purposes, we will not be responsible, to the extent permitted by law, for business losses such as:
– Loss of profit
– Loss of revenue
– Loss of business
– Business interruption
– Loss of commercial opportunities
This section does not affect rights that cannot lawfully be excluded.
37. EVENTS OUTSIDE OUR REASONABLE CONTROL
We are not responsible for delay or failure caused by circumstances outside our reasonable control.
Examples may include:
– Severe weather
– Natural disasters
– Transport disruption
– Carrier disruption
– Industrial action
– Internet or telecommunications failures
– Fulfilment centre disruptions
– Government action
– Changes in law
– Widespread technical failures
Where such an event affects your order, we will take reasonable steps to minimise the impact and communicate with you where appropriate.
Your statutory rights remain unaffected.
38. PRIVACY AND PERSONAL INFORMATION
We process personal information in accordance with our Privacy Policy.
Our Privacy Policy explains:
– What information we collect
– Why we process it
– Our lawful bases
– Who we share information with
– Stripe payment processing
– Amazon MCF fulfilment
– Google and Meta technologies where applicable
– International transfers
– Retention periods
– Your data protection rights
Privacy enquiries should be sent to:
39. COOKIES
We use cookies and similar technologies on our website.
Our Cookie Policy explains the use of:
– Necessary cookies
– WooCommerce technologies
– Stripe technologies
– Analytics technologies
– Google Analytics
– Google Ads
– Meta Pixel and Meta advertising technologies
– Conversion tracking
– Other technologies that may be used on our website
Where consent is legally required, you can manage your preferences through our cookie controls.
40. CHANGES TO THESE TERMS
We may update these Terms from time to time.
Changes may be made because of:
– Changes to our products
– Changes to our website
– Changes to payment or fulfilment providers
– Changes to our business
– Changes to applicable law
– Changes to regulatory requirements
The latest version will be published on this page.
The “Last updated” date at the top of these Terms indicates when they were most recently revised.
Changes will not retrospectively reduce statutory rights relating to an order that has already been placed.
41. SEVERABILITY
If any provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply.
The affected provision will be treated as modified to the minimum extent necessary where permitted by law.
42. NO WAIVER
If we do not immediately enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.
43. THIRD-PARTY RIGHTS
Unless expressly stated otherwise, these Terms are between you and Auveria Labs LTD.
No other person has a right to enforce these Terms except where applicable law provides otherwise.
44. GOVERNING LAW
These Terms are governed by the laws of England and Wales.
If you are a consumer resident elsewhere in the United Kingdom, you may also benefit from mandatory consumer protections applicable in the part of the UK in which you live.
Nothing in these Terms deprives you of mandatory consumer protections provided by applicable law.
45. DISPUTES
If you have a problem with an order or our service, please contact us first so that we can try to resolve the matter.
Customer support:
We will make reasonable efforts to resolve complaints fairly and promptly.
Nothing in this section prevents you from exercising any right to seek a remedy through a court or other procedure available to you under applicable law.
46. CONTACT US
For questions about orders, products, shipping, returns or these Terms:
Auveria Labs LTD
66 Paul Street
London
Greater London
England
EC2A 4NA
United Kingdom
Company number: 17188261
ICO registration reference: ZC214933
Website:
auverialabs.co.uk
Customer support:
[email protected]
Privacy and data protection enquiries:
[email protected]