SHIPPING & DELIVERY POLICY
Last updated: 9 August 2026
Thank you for shopping with Auveria.
This Shipping & Delivery Policy explains how orders placed through auverialabs.co.uk are processed, fulfilled and delivered.
1. ORDER FULFILMENT
Orders placed through auverialabs.co.uk are fulfilled using Amazon Multi-Channel Fulfilment (MCF).
Amazon Multi-Channel Fulfilment is a third-party logistics service that allows us to use Amazon’s fulfilment network to store, pick, pack and dispatch Auveria orders placed through our website.
Your purchase is made directly from Auveria Labs LTD.
Amazon acts as our fulfilment and delivery provider for applicable orders.
For questions regarding your order, delivery, return or refund, please contact Auveria directly rather than Amazon:
2. WHERE WE DELIVER
We currently deliver to eligible addresses within the United Kingdom.
Delivery availability may depend on your postcode and the delivery services available to your address.
Certain remote locations, islands or restricted delivery areas may require additional delivery time or may not be eligible for all delivery options.
The delivery options available for your address will be shown during checkout where applicable.
3. SHIPPING COST
The shipping charge applicable to your order, if any, will be displayed at checkout before you complete your purchase.
Where we advertise Free Delivery or Free Next Day Delivery, the offer may be subject to:
– Eligible UK delivery addresses
– Product availability
– Order cut-off times
– The delivery option selected
– Temporary promotional conditions
– Carrier and fulfilment availability
Any applicable delivery cost will always be shown before payment is completed.
4. DELIVERY TIMES
Estimated delivery times are displayed during checkout or after your order has been processed.
Where available, we may offer delivery options including standard or expedited delivery.
Orders fulfilled using Amazon Multi-Channel Fulfilment may be dispatched from Amazon fulfilment centres using Amazon Logistics or other delivery carriers.
Delivery estimates are estimates rather than guaranteed delivery times unless we expressly state otherwise.
Actual delivery times may occasionally be affected by circumstances outside our reasonable control.
5. NEXT DAY DELIVERY
Where Next Day Delivery is displayed as available, eligibility may depend on:
– The time your order is placed
– Product availability
– Your delivery postcode
– Fulfilment centre availability
– Weekends or public holidays
– Carrier availability
Orders placed after the applicable cut-off time may be processed on the following eligible fulfilment day.
A Next Day Delivery message displayed on our website does not guarantee next-day delivery to every postcode or for every order unless this is specifically confirmed during checkout.
6. ORDER PROCESSING
We aim to submit eligible orders for fulfilment as quickly as possible after payment has been successfully authorised.
Once an order has entered the fulfilment process, it may no longer be possible to:
– Cancel the order
– Change the delivery address
– Change the products ordered
– Change the delivery method
If you notice an error after placing your order, please contact us immediately at:
We will do our best to assist you, but we cannot guarantee that an order can be changed or cancelled once fulfilment has started.
7. ORDER TRACKING
Once your order has been packed and dispatched, tracking information will normally become available.
You may receive tracking information by email or through your order information.
Depending on the delivery carrier, tracking may show information such as:
– Dispatch confirmation
– Current delivery status
– Estimated delivery date
– Delivery attempts
– Confirmation of delivery
Please allow some time after dispatch for tracking information to update.
8. MULTIPLE PACKAGES
In some circumstances, products within the same order may be dispatched separately.
This may happen because inventory is stored at different fulfilment centres or because of operational requirements.
If your order is divided into multiple shipments:
– You may receive more than one parcel
– Parcels may arrive at different times
– Each parcel may have separate tracking information
You will not be charged additional delivery fees simply because we choose to split an order into multiple parcels.
9. DELIVERY ADDRESSES
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please check your:
– Recipient name
– House or building number
– Street
– Town or city
– Postcode
– Telephone number where requested
before completing checkout.
We cannot guarantee that an address can be changed after an order has entered fulfilment.
10. INCORRECT OR INCOMPLETE ADDRESSES
If an incorrect or incomplete delivery address is provided, your order may:
– Be delayed
– Be returned to the fulfilment facility
– Be considered undeliverable
If you notice an incorrect address shortly after placing your order, contact us immediately at:
If the parcel has already been dispatched, we may not be able to redirect it.
Any refund or redelivery relating to an incorrectly supplied delivery address will be considered according to the circumstances and your applicable consumer rights.
11. DELIVERY ATTEMPTS
Depending on the carrier and delivery location, the delivery provider may:
– Deliver the parcel to the address provided
– Leave the parcel in an appropriate safe location where permitted
– Deliver to an eligible neighbour where appropriate
– Attempt delivery again
– Provide instructions for arranging redelivery or collection
Please follow the instructions provided in your tracking information where a delivery attempt has been unsuccessful.
12. DELAYED ORDERS
Most orders arrive within the estimated delivery period, but delays can occasionally occur.
Possible causes include:
– High order volumes
– Carrier delays
– Severe weather
– Public holidays
– Transport disruption
– Fulfilment centre delays
– Incorrect delivery information
– Circumstances outside our reasonable control
If your order has not arrived by the estimated delivery date, please check your tracking information first.
If you still require assistance, contact:
Please provide your order number so that we can investigate the delivery.
13. ORDERS MARKED AS DELIVERED BUT NOT RECEIVED
If your tracking information shows that your order has been delivered but you cannot locate it, please first check:
– Around your property
– Any designated safe place
– With other members of your household
– With neighbours where appropriate
– Any delivery information or delivery photograph provided by the carrier
If you are still unable to locate the parcel, please contact us as soon as possible at:
Please include your order number and delivery address.
We will review the available tracking information and investigate the delivery with the fulfilment or delivery provider where appropriate.
14. DAMAGED PARCELS
If your parcel or product arrives damaged, please contact us as soon as possible.
Email:
Please include:
– Your name
– Order number
– A description of the problem
– Photographs of the parcel and product where reasonably possible
Please keep the product and packaging while we investigate the issue.
Depending on the circumstances, we may arrange an appropriate replacement, refund or other remedy.
Your statutory consumer rights are not affected.
15. WRONG OR MISSING ITEMS
If you receive the wrong product or something is missing from your order, please contact:
Please include:
– Your order number
– Details of the item received
– Details of what is missing or incorrect
– Photographs where appropriate
We will investigate and arrange an appropriate resolution.
16. FAILED OR UNDELIVERABLE ORDERS
If a parcel cannot be delivered and is returned to the fulfilment facility, please contact us.
Examples may include:
– Incorrect delivery address
– Incomplete delivery address
– Repeated unsuccessful delivery attempts
– Parcel refusal
– Failure to collect a parcel where collection was required
Once we have confirmed the status of the returned parcel, we will advise you regarding the available options.
These may include redelivery or a refund depending on the circumstances and your applicable consumer rights.
17. CANCELLATIONS
If you wish to cancel an order, contact us as quickly as possible at:
Because orders may be submitted to our fulfilment provider shortly after purchase, we cannot guarantee that cancellation will be possible once fulfilment has started.
If the order has already been dispatched, you may need to receive the parcel and follow our returns process.
Please see our Refund & Returns Policy for further information.
18. RETURNS
Shipping and delivery issues relating to returns are governed by our Refund & Returns Policy.
Please do not send a return directly to an Amazon fulfilment centre or any other address without first receiving return instructions from Auveria.
To request a return, contact:
If your return is authorised, we will provide the appropriate instructions.
For change-of-mind returns, return postage may be the customer’s responsibility as explained in our Refund & Returns Policy.
Where goods are faulty, damaged, incorrect or not as described, your applicable statutory rights remain unaffected.
19. PURCHASES MADE THROUGH AMAZON
This Shipping & Delivery Policy primarily applies to orders placed directly through:
auverialabs.co.uk
If you purchase Auveria products directly through Amazon or another retailer, the retailer’s applicable delivery and order policies will normally apply to that purchase.
Please refer to the platform through which you placed your order for delivery information relating to that order.
20. INTERNATIONAL SHIPPING
Unless international delivery is specifically offered and displayed during checkout, orders placed through auverialabs.co.uk are currently intended for delivery within the United Kingdom.
If we introduce delivery to additional countries, the available destinations, delivery options, charges and estimated delivery times will be displayed during checkout or otherwise communicated on our website.
International deliveries, where offered, may be subject to additional conditions including local taxes, duties or import requirements.
21. DELIVERY ESTIMATES AND EVENTS OUTSIDE OUR CONTROL
We work with third-party fulfilment and delivery providers and therefore cannot control every stage of the delivery process.
Delivery estimates may occasionally be affected by events outside our reasonable control.
Nothing in this Shipping & Delivery Policy limits or excludes any rights you have under applicable UK consumer law.
22. CONTACT US
If you have any questions about shipping, tracking or delivery, please contact:
Auveria Labs LTD
66 Paul Street
London
Greater London
England
EC2A 4NA
United Kingdom
Company number: 17188261
ICO registration reference: ZC214933
Customer support:
[email protected]
Privacy and data protection enquiries:
[email protected]
Website:
auverialabs.co.uk