CONTACT US
We’re here to help.
If you have a question about your order, delivery, returns, refunds or an Auveria product, please contact us using the details below.
CUSTOMER SUPPORT
For questions about:
– Orders
– Delivery
– Tracking
– Returns
– Refunds
– Product information
– General customer support
Email:
PRIVACY & DATA PROTECTION
For questions about:
– Your personal information
– Data protection rights
– Privacy requests
– Access, correction or deletion requests
– Our Privacy Policy
– Our use of cookies and tracking technologies
Email:
ORDER ENQUIRIES
If you are contacting us about an existing order, please include:
– Your full name
– Order number
– Email address used when placing the order
– A short description of your enquiry
For damaged, incorrect or missing items, please also include photographs where appropriate.
This helps us investigate your request as quickly as possible.
RETURNS
Please contact us before returning any product.
Do not send products directly to an Amazon fulfilment centre or any other warehouse without receiving return instructions from Auveria first.
To request a return, contact:
Please include your order number and the reason for your return.
For more information, please see our Refund & Returns Policy.
DELIVERY & TRACKING
Orders placed through auverialabs.co.uk are fulfilled using Amazon Multi-Channel Fulfilment.
If you have a delivery or tracking question, please contact Auveria directly rather than Amazon.
Email:
For more information, please see our Shipping & Delivery Policy.
BUSINESS DETAILS
Auveria Labs LTD
66 Paul Street
London
Greater London
England
EC2A 4NA
United Kingdom
Company number:
17188261
ICO registration reference:
ZC214933
Website:
auverialabs.co.uk
Customer support:
[email protected]
Privacy and data protection:
[email protected]
RESPONSE TIMES
We aim to respond to customer enquiries as quickly as possible.
Response times may be longer during:
– Weekends
– UK public holidays
– Promotional periods
– Periods of unusually high customer demand
Please avoid sending multiple messages regarding the same enquiry, as this may make it harder for us to respond efficiently.
PRIVACY
When you contact us, we may process personal information such as your name, email address, order number and information contained in your message.
We use this information to respond to your enquiry and provide customer support.
For more information about how we process personal information, please see our Privacy Policy.
AUVERIA LABS LTD
Beauty, From Within.
Customer support:
[email protected]
Privacy enquiries:
[email protected]