Refund and Returns Policy

Last updated: 9 August 2026

We hope you love your Auveria products. However, if you change your mind or there is an issue with your order, this policy explains how returns and refunds are handled.

30-Day Returns

You may request a return within 30 days of receiving your order, provided that the product is unused, unopened and in its original condition.

As Auveria products are ingestible food supplements, we cannot accept products for change-of-mind returns once the bottle’s safety or tamper seal has been opened or broken.

To be eligible for a change-of-mind return:

  • The product must be unopened and unused.

  • The safety/tamper seal must remain completely intact.

  • The product must be in its original packaging.

  • You must provide proof of purchase or your order number.

Your statutory rights are not affected by this policy.

How to Start a Return

Please contact us before returning any product at:

[email protected]

Please include:

  • Your name

  • Order number

  • The product you wish to return

  • The reason for the return

If your return is accepted, we will provide you with the appropriate return instructions and return address.

Please do not return products to an address without contacting us first, as our orders are handled through third-party fulfilment facilities and returns must be correctly authorised and routed.

Return Shipping

For change-of-mind returns, customers are responsible for the cost of returning the product.

We recommend using a tracked postal service, as we cannot be responsible for returned parcels that are lost before reaching the designated return facility.

If your product is faulty, damaged, incorrect or not as described, please contact us before returning it. Where appropriate, Auveria will cover reasonable return costs or provide another suitable resolution.

Damaged, Faulty or Incorrect Orders

Please inspect your order when it arrives.

If your order arrives damaged, defective, incorrect or otherwise not as described, contact us as soon as possible at [email protected]

Please include your order number and, where appropriate, photographs showing the issue so that we can investigate it quickly.

Depending on the circumstances, we may offer a replacement, refund or another appropriate remedy.

Nothing in this policy limits your rights under applicable UK consumer law.

Opened Products

For health, hygiene and product-safety reasons, we cannot accept change-of-mind returns of ingestible supplements once the product’s safety or tamper seal has been opened or broken.

This restriction does not apply where a product is faulty, damaged, incorrect or not as described, or where you otherwise have a legal right to a remedy.

Refunds

Once your return has been received and inspected, we will notify you regarding your refund.

Approved refunds will be issued to your original payment method.

Where you exercise your statutory right to cancel an eligible online order, refunds will be processed within the time required by applicable UK consumer law.

If you cancel your entire eligible order, any standard delivery charge you paid will also be refunded. If you selected a delivery method that was more expensive than our standard delivery option, the additional delivery cost is not refundable unless required by law.

Please remember that your bank, card provider or payment provider may require additional time to process and display the refund.

Orders That Have Not Yet Shipped

If you would like to cancel an order before it has been dispatched, contact us as soon as possible.

We process orders quickly and therefore cannot guarantee that we will be able to stop an order once fulfilment has started.

If the order has already been dispatched, you may need to receive it and follow the returns procedure above.

Refused or Undeliverable Parcels

If an order is returned to us because the delivery address supplied at checkout was incorrect, incomplete, or the parcel was refused or not collected, please contact us.

Any refund or redelivery will be handled according to the circumstances and your applicable consumer rights.

Exchanges

We do not currently offer direct product exchanges.

If you wish to purchase a different product, please return the eligible unopened item for a refund and place a new order.

This does not affect replacements offered for damaged, faulty or incorrect products.

Purchases From Amazon or Other Retailers

This Refund & Returns Policy applies to purchases made directly through the Auveria website.

If you purchased an Auveria product directly through Amazon or another authorised retailer, please request your return or refund through the retailer from which you purchased the product, subject to your applicable consumer rights.

Contact Us

For questions about returns or refunds, please contact:

Auveria Labs LTD
Email: [email protected]
Company number: 17188261

Auveria Labs LTD is registered in England and Wales.